FREQUENTLY ASKED QUESTIONS

What are your new COVID-19 policies?


Staying clean isn’t new to us. Sanitation is our thing. We pride ourselves on being a clean waxing studio, and we want to be sure our guests and staff are safe and well. What we need from our guests is for you to practice cleanliness and safety before and after you come to Brazilianology. For a complete description of our new policies, click here. Contactless Payment Options




What is your Cancellation Policy?


Click here to review our Cancellation Policy. To avoid a Cancellation fee, we require notice of cancellation at least 24 hours BEFORE a scheduled reservation time. By rescheduling or canceling a service before the 24 hour window, a deposit may be issued in the form of a digital. Gift Certificate and applied to the rebooked service. Please allow 24-48 hours for the E-Gift Certificate to be issued via email and added to the account. If a client cancels or reschedules a reservation within LESS than 24 hours before a scheduled reservation time, it will be classified as a "Short-Notice Cancellation", and a fee of 30% of the scheduled service total (plus tax) will be charged and/or the prepaid deposit is forfeited. If a client fails to show to a reservation, a No Show fee of 30% of the scheduled service total (plus tax) will be charged.




Is my credit card information REQUIRED to book a reservation?


Yes, as we require a 30% deposit to schedule a reservation. The deposit is due upon booking a reservation online, via phone and/or in person. All deposits are non-refundable. Please review our full Cancellation and No Show policies here. Keep in mind, your card information is secure and confidential. We also highly prefer contactless payment in light of COVID-19, and do not keep high amounts of cash or change in-store. Thank you for your understanding.




Can I get a Bikini or Brazilian wax while my menstrual cycle is on?


Yes! As long as you are wearing a tampon or diva cup during your wax service, it can be done. Keep in mind that you may be prone to more sensitivity when waxing during your menstrual cycle.




Do you offer waxing services for MEN?


Absolutely! Most of our waxing services are available to men.




How can I reschedule or cancel my reservation?


You can view and manage your reservation with Vagaro by clicking here and tapping the "Login" link in the top right corner. Downloading the free Vagaro mobile app makes managing your reservations a breeze! Simply login, and you will have easy access to your reservation times at any time.




Can I get a wax if I am pregnant or postpartum?


PREGNANT? Yes! Always request permission to wax from your physician first to make sure it is okay. When booking a reservation online, just add a note that you a pregnant, and how far along you are in your pregnancy. POSTPARTUM? Check with your physician to see how long you must wait to start waxing again.




What should I do to prepare for a wax?


Check out our top tips for How To Prepare for a Bikini/Brazilian Wax by clicking here. In short, it helps to exfoliate the skin (to remove dead surface skin cells to maximize results) the day before your service. Keep in Mind: Hair grows in different cycles, and sometimes the very first wax may cause some stubble after a couple of days. It is not the waxed hair already growing, it is another cycle that was still in the skin during waxing. While this is usually only a small amount of hair, for smoother results, wax twice before an event or vacation. The second hair cycle is more even and there will be less regrowth.




Do you offer wax package deals?


YES! Click here to learn more.




What kind of wax does Brazilianology use?


We use a flexible high quality, hypoallergenic and vegan-friendly stripless hard wax, specifically formulated for sensitive skin. This fast-cooling wax grips the hair firmly to make the removal of the hair easier by extracting at the root. Its complexity also allows for a less painful experience when compared to strip wax




What products do you recommend for at-home care?


Brazilianology offers an expanding collection of essentials for your after-care needs. Click here to learn more.




How long does my hair need to be to receive a wax service?


The hair must be at least 1/4 inch - 1/2 inch. Think of the size of a grain of rice! Give yourself at least 2-3 weeks after shaving before getting a wax.




Brazilian, Bikini Full, and Bikini Line... what's the difference?


Brazilian: Hair is removed from the front (mons pubis & labia majora), and includes the butt strip (intergluteal cleft). Bikini Full: Basically a Brazilian, without the butt strip. Bikini Line: Hair outside edge of the panty line is removed.